About 24hrs Locksmith
24hrs Locksmith is a UK emergency locksmith service trading as 24H Online Services Ltd, based at 128 City Road, London EC1V 2NX. We operate 24 hours a day, 7 days a week, covering every London postcode and major UK cities with an average 19-minute response time. Every engineer is DBS-checked, fully insured, and carries photo ID on arrival. Jobs are quoted at a fixed price before any work begins - no call-out fee, no night or weekend surcharge - and all installations are backed by a 180-day parts and labour warranty.
Key facts
- Legal entity: 24H Online Services Ltd
- Head office: 128 City Road, London EC1V 2NX, United Kingdom
- Phone: +44 20 3053 8733 (24/7)
- Coverage: All London postcodes, plus Birmingham, Manchester and major UK cities
- Average response time: 19 minutes
- Hours: Open 24/7, 365 days a year - including bank holidays
- Accreditations: DBS-checked engineers, fully insured, photo ID on arrival
- Warranty: 180 days on parts and labour
- Pricing model: Fixed quote before work begins; no call-out fee; no night surcharge
- Payment: All major cards and Revolut accepted on site
DBS-checked engineers
Our technicians are DBS-checked, insured and trained for emergency, residential and commercial locksmith work.
We keep our service straightforward: clear communication, practical advice, and workmanship that focuses on security first. If you need a locksmith team you can call back any time, we're here around the clock.
Our story
Built around urgent callouts and honest service
24hrs Locksmith was built to give homeowners, landlords, businesses and drivers a simple way to reach a locksmith when timing matters. We focus on arriving prepared, explaining the work clearly, and leaving each property secure.
The team behind the brand works to a few non-negotiables: DBS-checked engineers, full insurance, photo ID on arrival, and a 180-day warranty on the work we complete. We also keep our pricing transparent so there are fewer surprises when you need help fast.
You can verify us across our social profiles and on Trustpilot if you want a second look before you call.
DBS and photo ID
We send DBS-checked engineers who carry identification on every job.
Fully insured
Our work is covered by insurance and delivered with security-first standards.
180-day warranty
Locks we install or repair are backed by a clear 180-day warranty.
Trustpilot profile
Independent profile you can check alongside our Facebook and Instagram pages.
What we stand for
Why the About page matters
When someone looks for a locksmith, they are usually trying to solve a problem that cannot wait. A door will not open, a key has gone missing, a lock is damaged, or a business needs access restored before the workday starts. In those moments, the most useful company is the one that communicates clearly, arrives prepared, and explains the next step without pushing unnecessary work. That is the standard we built 24hrs Locksmith around.
We do not want this page to read like a slogan wall. We want it to tell you what we actually do, how we work, and what you can verify before you call. That means being honest about our service model, showing the people-facing parts of the business, and making it easy to understand why customers contact us in the first place. It also means keeping the page useful for search engines and for real people, because both of them are trying to answer the same question: is this a locksmith I can trust with my home, vehicle, or business?
Our story
24hrs Locksmith was built around a simple idea: when someone is locked out or dealing with a broken lock, they need help that feels calm, practical, and immediate. The brand exists to make that experience less stressful. Instead of forcing people to jump between pages, we try to keep the journey direct. You call, we assess the problem, we tell you what it should take to solve it, and we get to work.
Over time, the service grew from a narrow emergency callout model into a broader locksmith offer. Today we help with emergency entry, lost keys, lock changes, uPVC door repairs, business premises, and planned security work. The common thread is the same in every case: we want the customer to know what is happening, why it matters, and what the realistic options are before any work begins.
What we help with
The most common jobs are the ones people usually need help with at the worst possible time. Lost keys. A snapped key inside the cylinder. A door that will not latch. A lockout after leaving the keys inside. A front door that needs a stronger lock after a move. We also help businesses that need access restored or a broken mechanism replaced before staff arrive.
Because we cover both emergency and planned work, the advice we give is not limited to one kind of problem. If a lock can be repaired, we will say so. If a replacement makes more sense because of age, wear, damage, or security concerns, we will say that too. The goal is to leave the property secure, not to force the most expensive route.
- Emergency lockouts and urgent entry
- Lock changes after a move, lost key event, or security concern
- uPVC door and window lock repairs
- Commercial and office locksmith support
- Planned security upgrades for homes and rental properties
How we work
Our process is deliberately simple. First, we listen to the problem and confirm the most likely fix. Then we explain the service, the expected next step, and the likely price range before we send anyone out. Once on site, the engineer confirms the condition of the lock, checks for any obvious security concerns, and starts with the least disruptive method that is appropriate for the job.
That approach matters because locksmith work should not feel mysterious. Customers deserve to know whether a repair is possible, whether a lock should be changed, and whether any additional parts are really needed. We also know that speed matters, so the dispatch side of the job is built to keep waiting time down without rushing the diagnosis. That balance is what makes an emergency callout useful in real life.
What you can expect
We want the experience to feel predictable in a good way. You should expect the engineer to arrive with clear identification, a professional attitude, and a plan for the job. You should expect the quote to be understandable. You should expect the work to be explained in plain English, especially if the lock is damaged or the door has a separate alignment issue.
You should also expect us to be realistic. Not every job is solved with one quick adjustment, and not every lock is worth repairing indefinitely. Good locksmith work includes judgment. If a mechanism is near failure, if the door has been forced, or if the security standard is too low for the property, we will say so instead of pretending the problem is smaller than it is.
Our standards
We keep the standards visible because they are the details people actually want to verify. Our engineers are DBS-checked, we carry insurance, photo ID should be available on arrival, and the work is covered by a 180-day warranty. Those things are not decorative claims. They are part of how we try to make an urgent service feel more reliable and easier to trust.
We also keep our public presence simple and checkable. You can review the business on Trustpilot, see our social profiles, and compare the tone of the site to the job you actually need done. We prefer that kind of transparency because it reduces friction. If a customer is going to invite us to their door, their office, or their rental property, they should feel comfortable before the first phone call is even finished.
Coverage and response
Our name says “24hrs” for a reason. Emergencies do not happen on a neat schedule, so the service is built around 24/7 availability. We cover London and selected UK locations through a postcode-led network, which helps us respond quickly and route jobs to the nearest practical engineer. Response time will always depend on traffic, demand, and exact location, but the service model is designed to reduce delay rather than add to it.
That coverage matters for both homeowners and businesses. A tenant locked out after work, a shop needing entry before opening, or a family dealing with a faulty lock all need the same thing: a straightforward path back to normal. We try to make that path easy to understand, fast to access, and secure once the job is done.
What makes us different
A good locksmith service should not rely on noise. It should rely on clarity, consistency, and follow-through. We try to keep the message simple: practical help, a clean explanation of the work, and a final result that leaves the customer feeling safer than before. That applies whether the job is an emergency entry, a lock upgrade, a uPVC repair, or a business security issue that needs attention before the next working day.
This is also why our site talks so much about proof. We highlight the warranty, the insurance, the DBS checks, the identification policy, and the public profiles that can be checked independently. Those are all small signals on their own, but together they show how the business wants to be judged: not by claims alone, but by the basic facts a customer can verify for themselves.
Tell us the problem
We listen first so we can understand whether you need entry, repair, or replacement.
We confirm the route
We explain what is likely needed and keep the next step as clear as possible.
We secure the property
We complete the work, tidy up the outcome, and leave you with a secure result.
If you want a locksmith company that behaves like a service business rather than a mystery box, that is the standard we aim to meet on every callout.