Last updated: August 4, 2024
1.1 These are the terms and conditions on which we supply locksmith services ("Services") to you.
1.2 Please ensure that you read these terms and conditions carefully. These terms are binding on you and us, and a contract will come into existence when you accept an estimate or quote for the Services that we provide to you. If you have any questions or if any of these terms and conditions are not acceptable to you, please let us know.
1.3 We reserve the right (in our sole and absolute discretion) to refuse to provide locksmith services to you.
1.4 We may request certain information from you prior to commencing Services, such as proof of your identity and/or proof that you are entitled to authorize the carrying out of the Services. If you are unable or unwilling to provide such information to us, we will refuse to provide Services to you. If you are a tenant, you will need your landlord's permission to allow us to carry out the work – it is your responsibility to obtain such permission.
1.5 We may use independent contractors to provide Services to you. Independent contractors have no authority to incur liability on behalf of or to act as agents for us.
1.6 We will make every effort to complete Services within a reasonable period of time. However, the timing will depend on the nature and extent of the Services required. We shall not be liable for delays caused by, or failure to meet any of our obligations under this contract because of events or circumstances outside our control.
1.7 We may request certain information from you at the time you contact us regarding the nature of the Services you require in order to provide you with an estimate or quote. If you do not provide us with complete and correct information, the Services may take longer to complete, and we may need to charge you additional sums to cover any extra labor or materials that are required.
1.8 We will not be liable for any losses, damages, liabilities, changes, or expenses caused to you or anyone else resulting from our delay in arrival or non-attendance in connection with the performance of the Services.
1.9 We guarantee all our work for a period of 6 months following the completion of our work. However, our guarantee shall not apply in the event that any damage or fault is caused by (1) your or any other's misuse or neglect or (2) fair wear and tear. In the unlikely event there is a defect with the Services, please:
1.10 As a consumer, you have legal rights in relation to the Services not carried out with reasonable skill and care, or if the materials we use are faulty or not as described. Nothing in these terms and conditions will affect these legal rights.
1.11 The price of our Services will be set out on the invoice alongside the box marked "TOTAL". Such price includes VAT.
1.12 The price of our Services will include labor and any materials used in connection with the provision of the Services.
1.13 Once we have commenced our work, no discussions or correspondence will be entered into with you or anyone else regarding the amount of the price agreed or payable for our Services.
1.14 Approved credit account customers: if you are our approved credit account customer, we will require you to pay our invoice and sign a copy thereof immediately upon completion of the Services, and make payment within 30 days of the date of the invoice. If you do not make payment in full within this 30-day period, we may charge interest at the rate of 3% a year above the base rate of the Bank of England. This interest shall accrue daily from the due date until the actual payment of the overdue amount, whether before or after judgment.
1.15 Other customers: if you are not an approved credit account customer, we will require you to pay our invoice and sign a copy thereof immediately upon completion of the Services. If you do not make payment in full immediately upon completion, we may charge interest at the rate of 8% a year above the base rate of the Bank of England. This interest shall accrue daily from the due date until the actual payment of the overdue amount, whether before or after judgment.
1.16 Any materials or parts fitted by us remain the property of the company until the invoice has been paid in full.
1.17 An administration charge of £10 is payable for each cheque we present for payment that is dishonored by your bank.
1.18 Any estimate or quote provided to you in writing or orally shall be subject to amendment in the event that we determine additional labor time and/or materials are required to complete the Services or if there is a manifest error in the original estimate.
1.19 We are responsible for loss or damage you suffer that is a direct and foreseeable result of our negligence in the performance of our Services but are not responsible for any other loss or damage. If we are providing Services in your property, we will make good any damage caused by our negligence during the performance of our Services. However, provided we have not been negligent, any redecoration or repair required following completion of our Services will be your responsibility. We are not responsible for the cost of regaining any pre-existing faults or damage discovered during our work.
1.20 We do not exclude or limit our liability for:
1.22 Before we begin to provide the Services, you have the right to cancel your request. If we have arrived at the location requested, we shall be entitled to charge you a cancellation fee of £30 + VAT.
1.23 Once we have begun to provide the Services, you may cancel the contract; however, you shall remain liable for the full amount set out on the invoice, except if you cancel due to a material breach of these terms by us.
1.24 Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides any of them are unlawful, the remaining paragraphs will remain in full force and effect.
1.25 These terms and conditions are governed by the law of England and Wales. You and we both agree to submit to the exclusive jurisdiction of the courts of England and Wales.