Privacy Policy

Last updated: August 4, 2024

1. Who We Are

This Privacy Policy describes how 24H ONLINE SERVICES LTD (“we”, “us”, or “our”) collects, uses, and protects your personal data when you use our website https://24hrslocksmith.co.uk or our locksmith services.

Company details:
24H ONLINE SERVICES LTD
Company number: 15885567
128 City Road, London, EC1V 2NX, United Kingdom
Email: [email protected]

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following types of personal data:

• Personal information: name, phone number, email address, and postal address (for contact and bookings).
• Payment information (processed securely through third-party providers).
• Technical information: IP address, browser type, operating system, device type.
• Cookies and tracking data (see section 7).
• Communication data: messages or call details exchanged via forms, WhatsApp, or phone.

3. How We Use Your Information

We use your data to:

• Provide locksmith services and respond to inquiries.
• Manage appointments, billing, and confirmations.
• Improve our website and services.
• Send service-related updates or offers (only with your consent).
• Ensure website security and prevent fraud.

We do not sell or rent your personal data to any third party.

4. Legal Basis for Processing

We process your data under one or more of the following bases:

• Contractual necessity – to provide the locksmith services requested.
• Legitimate interest – to operate, improve, and secure our services.
• Legal obligation – to comply with UK law.
• Consent – for marketing or non-essential cookies.

5. Data Sharing and Third Parties

We share data only with trusted service providers who assist our operations, including:

• Hosting and IT security partners.
• Google Analytics and Google Ads (traffic and performance analysis).
• Cloudflare (protection and performance).
• Payment processors (secure transactions).

All third parties process data securely and only according to our instructions.

6. Data Retention

We retain personal data only as long as necessary to:

• Deliver and support our locksmith services.
• Comply with legal and tax requirements.
• Resolve disputes or enforce agreements.

Typically, we keep service and contact data for up to 6 years.

7. Cookies and Tracking

Our website uses cookies and similar technologies to improve user experience and analyze traffic. Cookies help us understand how visitors interact with the site.

You can manage or disable cookies in your browser settings. For more details, please refer to our Cookie Policy.

8. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access your personal data.
• Request correction of inaccurate information.
• Request deletion of your data.
• Restrict or object to processing.
• Withdraw consent at any time.
• Lodge a complaint with the Information Commissioner’s Office (ICO).

9. Data Security

We apply appropriate technical and organizational measures to protect your data against unauthorized access, disclosure, or loss. However, no online system is fully secure, and you share data at your own risk.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a new “Last updated” date.

11. Contact

If you have any questions or concerns about this Privacy Policy, please contact us at:

[email protected]