Privacy Policy

Last updated: August 19, 2026

1. Who We Are

This Privacy Policy describes how 24H ONLINE SERVICES LTD (“we”, “us”, or “our”) collects, uses, and protects your personal data when you use our website https://24hrslocksmith.co.uk or our locksmith services.

Company details:
24H ONLINE SERVICES LTD
Company number: 15885567
Registered in England and Wales
Email: [email protected]

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following types of personal data:

• Personal information: name, phone number, email address, and postal address (for contact and bookings).
• Payment information (processed securely through third-party providers).
• Technical information: IP address, browser type, operating system, device type.
• Cookies and tracking data (see section 7).
• Communication data: messages or call details exchanged via forms, WhatsApp, or phone.

3. How We Use Your Information

We use your data to:

• Provide locksmith services and respond to inquiries.
• Manage appointments, billing, and confirmations.
• Improve our website and services.
• Send service-related updates or offers (only with your consent).
• Ensure website security and prevent fraud.

We do not sell or rent your personal data to any third party.

4. Legal Basis for Processing

We process your data under one or more of the following bases:

• Contractual necessity – to provide the locksmith services requested.
• Legitimate interest – to operate, improve, and secure our services.
• Legal obligation – to comply with UK law.
• Consent – for marketing or non-essential cookies.

5. Data Sharing and Third Parties

We share data only with trusted service providers who assist our operations. These are:

• Vercel – website hosting.
• Cloudflare – security, performance, and bot protection (including the Turnstile verification service).
• Google (Google Tag Manager, Google Analytics, Google Ads) – traffic analysis and advertising measurement. Advertising conversions are reported from our own server via a server-side tagging container hosted with Stape.
• PostHog (EU-hosted) – product analytics, to understand how the website is used.
• Hotjar – behaviour analytics (aggregated interaction data such as scrolling and clicks).
• CRMed – our customer relationship management system. When you call us from the website or submit a form, your enquiry details (such as name, phone number, the page you contacted us from) are stored there so we can respond to and manage your request. With your cookie consent, CRMed also collects website usage statistics.
• Amazon Web Services – email delivery for enquiry notifications.
• Payment processors – secure processing of payments for our services.

All third parties process data securely and only according to our instructions.

6. Data Retention

We retain personal data only as long as necessary to:

• Deliver and support our locksmith services.
• Comply with legal and tax requirements.
• Resolve disputes or enforce agreements.

Typically, we keep service and contact data for up to 6 years.

7. Cookies and Tracking

Our website uses cookies and similar technologies. When you first visit, a banner lets you accept or decline non-essential cookies. Non-essential cookies are not set until you accept.

Essential cookies (always on)

These are strictly necessary for the site to work securely and to prevent fraudulent activity, so they do not require consent:

• Security and fraud prevention (e.g. Cloudflare Turnstile, session tokens, click-validation identifiers such as last_gclid): used to verify that requests come from real visitors, to block automated abuse and fraudulent clicks, and to validate genuine enquiries. These are first-party cookies set by our own server and are not used to build advertising profiles.
• Consent preference (cookie-consent): remembers the choice you made in the cookie banner.

Optional cookies (only with your consent)

• Analytics (Google Analytics via Google Tag Manager, PostHog, Hotjar, CRMed web statistics): help us understand how visitors use the site so we can improve it.
• Advertising measurement (Google Ads): helps us measure the effectiveness of our advertising.

Regardless of your cookie choice, when you contact us (for example by starting a call from the website or submitting a form) we record that enquiry on our own server, verify it against fraud, and measure it as an advertising conversion server-side. This processing is based on our legitimate interest in responding to genuine enquiries and preventing fraudulent advertising costs, and does not place any third-party cookies in your browser.

Full details of every cookie we use, including durations, are in our Cookie Policy.

You can change your choice at any time: manage cookie preferences (also available as "Cookie Settings" in the footer of every page). You can also manage or delete cookies in your browser settings.

8. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access your personal data.
• Request correction of inaccurate information.
• Request deletion of your data.
• Restrict or object to processing.
• Withdraw consent at any time.
• Lodge a complaint with the Information Commissioner’s Office (ICO).

9. Data Security

We apply appropriate technical and organizational measures to protect your data against unauthorized access, disclosure, or loss. However, no online system is fully secure, and you share data at your own risk.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a new “Last updated” date.

11. Contact

If you have any questions or concerns about this Privacy Policy, please contact us at:

[email protected]