Broken keys · Stuck cylinders

Key snapped in the lock?

If part of a key is stuck in the lock, avoid forcing another key into it. Call with your postcode and tell us whether the door is open or locked shut.

Request a callback

Call with your full postcode for availability and an arrival estimate.

Illustration of a homeowner and service professional discussing a broken house key — Service illustration

Find the cause

Extraction and repair are separate checks.

Removing the fragment may restore use, but the key can have snapped because the cylinder is worn or the door is placing pressure on the lock. We check the cause before recommending replacement.

A fragment inside the cylinder

Tell us whether any part of the key is visible and if the cylinder had been getting stiff. Do not push another key into the opening.

Door locked shut

Explain whether the key snapped while locking or unlocking and if another entrance is available. We verify access authority before opening the property.

Door still open

If it is safe to do so, avoid closing a door with an unreliable lock until the fault has been assessed. Tell us whether another door can secure the property.

A damaged or bent spare

A spare key may have the same wear or damage as the broken one. The engineer checks the lock and key condition before suggesting a repair or replacement.

Find your area

Start with your postcode.

Choose a location page for local details, or call to check availability at your address.

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Before you book

Questions about the work.

Does a broken key always mean a new lock?

No. Extraction may be possible with the existing lock remaining serviceable. If there is wear, internal damage or an alignment fault, the engineer explains the additional work needed.

Should I try glue or force the fragment out?

Avoid adding glue or forcing objects into the keyway. These can complicate the repair. Describe what has already been tried when booking.

Can you help outside normal hours?

Call with the full postcode for current availability and an arrival estimate. Tell us if you are locked out or cannot secure the door.

Will you check why the key broke?

Yes. We inspect the affected hardware and discuss whether wear, damage or pressure from the door contributed to the problem.

Arrange a visit

Tell us where the key broke.

For a planned visit, leave your postcode and the problem. If you are locked out or cannot lock up, call directly.